Need Help?

Call us:

+1-855-798-9009
(Hours of Operation: Mon-Fri 9am-6pm EST)

Email Us:

help@mottandbow.com

Media Inquiries:

press@mottandbow.com

FAQ International

ORDERS & SHIPPING

Where's my package?

For all shipped packages, we send the corresponding tracking information via email. Orders shipped via our DHL service can be tracked here . Orders shipped via FedEx service can be tracked here . If you have additional questions, please email us at help@mottandbow.com

What if I need to change or cancel my order?

We cannot change the mailing address once an order has shipped. Orders can be canceled for up to thirty minutes after they are placed. Email us as soon as possible to request a cancellation. We advise that you do not place another order until you’ve received a confirmation from us.

How long will it take to get my order?

Orders can take up to 2 business days before shipping. With our standard international service (DHL), orders take 1 - 3 weeks to reach your door. For Australia, Canada, and the United Kingdom we also offer 2-4 day delivery (all inclusive pricing) through FedEx International service.

Note: In some cases, there may be delays in delivery due to weather conditions and/or customs clearance.

What countries do you ship to?

Aside from the United States, we are currently shipping to the following countries:
  • Australia
  • Canada
  • Colombia
  • Denmark
  • France
  • Germany
  • Guatemala
  • Honduras
  • Hong Kong
  • India
  • Israel
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • Philippines
  • Romania
  • Saudi Arabia
  • Singapore
  • Spain
  • Sweden
  • United Kingdom

If you don't see your country listed, sign up here to be notified when we ship to your country— we'll keep you in the loop.

PAYMENT

How can I pay?

We accept Paypal, American Express, Mastercard and VISA. Our credit card processor is Stripe, which has been certified as a PCI Level 1 Service Provider; this is the most stringent level of certification available in the payments industry. Please note that all purchases will be charged in USD.

In what currency are your prices?

Prices for all of our items are listed in USD. We recommend verifying the current exchange rate in case you want to know the amount of your purchase in your local currency.

Note: Some banks charge a conversion fee when handling transactions in foreign currencies. Mott & Bow is not responsible for any fees.

Are duties and taxes included?

If 2-4 day delivery is selected (option valid for Australia, Canada, and the United Kingdom only) duties & taxes are collected at the checkout when placing the order. For all international countries using our standard international service (DHL), Mott & Bow, Inc. will not be responsible for any duties, taxes, or customs fees associated with the destination country. The buyer is accountable for any and all fees, taxes, duties collected by the destination country.

RETURNS & EXCHANGES

Can I exchange my order if the jeans don’t fit well?

For international orders we recommend requesting a refund on the initial order and placing a new order. Only orders placed in the last 30 days are available for refund. To request a refund please fill out the digital refund request here and send the item back to:

"Thill Inc, 785 County Road CB Neenah, WI 54956, United States".

Once we receive the item(s) we will issue the corresponding refund.

What is your return policy?

Items must return in pristine conditions (unworn, undamaged, and unwashed). Returns need to be sent out within 30 days of ordering to the following address:

"Thill Inc 785 County Road CB Neenah, WI 54956, United States"

We will issue a refund for the price of goods purchased. We cannot issue a refund or store credit for shipping costs nor for duties & taxes. For full refund requests, a $5 restocking fee will be deducted to the refund amount (restocking fee is waived from returns made for store credit).

How long will it take for my refund to be completed?

You can expect your refund to be processed within 3-5 business days from the day we receive the package back in our warehouse.

How do I request a refund?

Simply go to our returns page and follow the instructions included in your package.

Where should I mail my return to?

Instructions are included in every shipment and the address is already printed on the order summary page. If instructions have been misplaced, the address is:
“Mott & Bow, Inc., 785 County Road CB Neenah, WI 54956, United States”

Is 'restocking fee' charged for each returned item or just once for the whole order?

It’s charged once on the whole order, if and only if the entire order is returned. The restocking fee is waived from returns made for store credit.

Why was my refund short?

We do not refund the cost of shipping. If no items in your order were kept a $5.00 restocking fee was charged.

Why is my order not showing up on the return site?

If it’s not showing up, it’s most likely over the 30-day allowable return period. If this is not the situation for your order, please email us at help@mottandbow.com

EVERYTHING ELSE

Do you have a store to visit?

No, all of our jeans are exclusively sold on our website. This is how we keep prices fair!

Are your prices in USD?

Yes, all listed prices are in USD.

Will my jeans stretch/shrink?

Like all premium denim, our jeans will give in about half a size with use and will return to their original form after wash. We recommend keeping a snug-fitting pair so it gives in nicely with wear.

How do I take care of my jeans?

For best care, wash your jeans inside-out in cold water and hang to dry.

How do your sizes compare to other jean companies?

We use standard sizing. If you’re undecided about your size or would like to get specifics on fits and styles, please email us at help@mottandbow.com.

What happens when you sell out on a style?

Our products are handmade in limited batches. Our facility is constantly working hard on reproducing current styles and creating new products. If you want to keep updated regarding re-stocks and new releases, subscribe here to receive our newsletters.

That easy! Ready To Shop?

START SHOPPING
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Which Fit Am I?

SKINNY

TIGHTER FIT WITH TAPERED LEG OPENING.


MID RISE WITH ZIPPER FLY
SKINNY FROM HIP TO HEM
TAPERED LEG
13 1/2" LEG OPENING

(measurements comes from 32 waist-size)

SLIM

NEITHER TOO TIGHT NOR TOO LOOSE.


MID RISE WITH ZIPPER FLY
STRAIGHT THROUGH HIP
SLIM THROUGH THIGH
15 1/2" LEG OPENING

(measurements comes from 32 waist-size)

STRAIGHT

THE ORIGINAL STRAIGHT LEG JEAN.


MID RISE WITH ZIPPER FLY
STRAIGHT THROUGH HIP AND THIGH STRAIGHT LEG FROM KNEE TO OPENING
17" LEG OPENING

(measurements comes from 32 waist-size)
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